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Quality Engineer Customer

ABB S.p.A.



Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy. We are looking for an engineer to join our Electrical Vehicle Charger Product Group in Terranuova Bracciolini (AR) as a Customer Quality Specialist. In this role you will define implement and promote the failure analysis methodology within the organization to accomplish product specification, customer requirement and applicable standards. You will act with safety, efficiency, quality and productivity to assure that products and service meet stated requirements. You will support the definition and implementation of continuous improvement on product and process. You will lead the troubleshooting process and will define the failure tree modes for components, sub-assembly and finish goods. You will contribute to quality and reliability knowledge base driving information within the organization to optimize service, repair and data collection. You will report to the Customer Quality Manager. Your responsabilities will be: Support the Product Group on customer communication providing failure analysis and 8D reports; Define troubleshooting procedure for field failures and field returns based on product requirements. Perform failure analysis on returned parts, sub assembly and full systems; Apply problem solving methodology and work closely with other business functions to accomplish root cause investigation (8D); Define and implement test procedure and test setup to validate the failure mode and validate root cause identification; Define and map the failure modes across the installed base, make pareto analysis and follow up on corrective action execution; Report in an accurate way required metrics and KPI related to field failure; Perform failure analysis on part returned from the field and escalate to engineering when necessary; Provide input for new products development and new product requirements to improve customer satisfaction; Support internal and external repair centers to define the troubleshooting and failure analysis procedure.

ABB in Italia è suddivisa in 4 Divisioni: Electrification Products, Robotics and Motion, Industrial Automation, Power Grids al servizio delle utility, delle industrie e dei clienti dei settori dei trasporti e delle infrastrutture.

In Italia, il Gruppo ABB ha raccolto negli anni le esperienze e le competenze di molti dei più noti marchi del comparto elettromeccanico nazionale, importanti aziende che hanno fatto la storia industriale del Paese quali Ercole Marelli, SACE, Officine Adda, IEL, Ansaldo Trasformatori e Elsag Bailey.

Oggi il Gruppo è presente nel nostro Paese con 5.799 dipendenti (dato al 31.12.2017) dislocati in unità produttive ubicate nel nord e nel centro. Nel 2017 le esportazioni sui ricavi hanno rappresentato il 62% delle vendite totali. ABB Italia investe il 3,2% del suo fatturato in attività di ricerca e sviluppo.


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